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This book will change the way you view the salon world. Behind The Chair was written by a 34 year Cosmetology guru, salon owner and educator to inspire, teach and enlighten beauty industry professionals everywhere. Lisa gets back to basics while effectively giving simple tools for building clientele and your overall business. Here you will find first-hand knowledge and helpful hints for improving established and future client relationships. This book contains valuable and simple tips while helping to prevent mistakes before they happen. A must have for new or returning students as well as seasoned stylists. . "Good information for anyone that works with the public. Great teaching tool for customer service purposes. Shows how to be respectful to your stylist and the community. Teaches proper etiquette skills and a great book of knowledge. These are customer service guidelines for any field." - L.V. "This book tells it like it is. This is what people need to know." - S.G.